Virtual Direct Primary Care

Relationship-based virtual primary care at transparent cash prices

HealthTap offers virtual primary care for health cost sharing organizations, employers, and pharmaceutical companies—giving members, employees, and patients faster access to board-certified doctors, longer visits, and an engaging patient experience.

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Your members, employees, and patients will have access to:

Virtual Primary Care

Patients choose one doctor they trust for ongoing care with convenient video visits. They can message their doctor directly between appointments. It's concierge healthcare at affordable, transparent prices.

Same-day or same-week video appointments

Virtual Urgent Care

Video chat with an on-call doctor for minor, acute issues, and prescriptions even on weekends, and holidays. Includes the option for follow-up with their HealthTap primary care doctor for continuity of care.

Open every day from 7 AM to 11 PM ET

Key stats

<1 day

time to see HealthTap PCP vs. ~ 28 days average nationwide
"The Waiting Game: New-Patient Appointment Access for US Physicians", EGG Management Consultants

96%

of patients stay with HealthTap PCP vs. 81% nationwide
2024 U.S. News & World Report Survey

50

state nationwide service

83 NPS

patients love our care

Our national medical group can serve all 50 states and D.C.—rural and urban areas

Only doctors: U.S. board-certified, averaging 28 years in practice

Variety of races, genders, cultural backgrounds, and languages

Doctors employed and managed by HealthTap Medical Group

How it works

Enrollment & activation

Member and employee data is ingested to enable smooth patient onboarding. Enrollment status is updated automatically, creating seamless experience.

Patient engagement

HealthTap designs and executes omnichannel campaigns (SMS, e-mail, push, in-app messaging, phone, direct mail) to drive patient awareness, engagement, and utilization.

Virtual visits & care coordination

Members and employees easily schedule virtual primary and urgent care visits on secure web and app-based platforms with post-visit access to patient medical records. HealthTap also coordinates downstream care.

Insights & analytics

HealthTap shares insights on utilization and outcomes to identify care gaps, improve care delivery, and reduce cost by guiding patients to higher value diagnostics, pharmacy, and specialists.

Value for your business, members, employees, and patients

Transparent, cost-saving model

Monthly flat or annual bulk-visit pricing

Strong doctor–patient relationships

Fostering trust and engagement

Longer visits

Improved outcomes

Same-day/week appointments

With unlimited direct-to-doctor texting

Highest value

Affordable for all, no matter where members and employees live, work, and play

Focus on patient

Preventive care and chronic condition management

Hear what our patients and partners are saying

4.8

109k+ reviews

Easy to navigate through the website. The option to research the available PCP's and then the option to choose whom you preferred. The doctor I chose was incredibly thorough, patient, knowledgeable, focused, and helpful.

Jamie

From Arkansas

The doctor at healthtap spent more time listening to me than any of my other doctors have, probably over the course of one year.

Eileen

From California

I got an appointment in two days, whereas locally they're between 2-9 months out. If you are really sick they want you to go to urgent care. Then, you may sit in the waiting room an 1-6 hours being exposed to all sorts of germs. Healthtap is a much more efficient option!!!!

Jennifer

From Alaska

Great way to deal with chronic conditions that I have had for a long time. Knowledgeable and thorough doctor, who followed up after the visit to see if I had any more questions. So very convenient when you live in a rural area with limited medical facilities.

Dawn

From Wisconsin

Working with HealthTap has been an incredibly positive experience, helping solidify value for our members. I've seen firsthand how their thoughtful, personalized care is making a real difference in the health and vitality of the people we serve. The HealthTap team is responsive, steady and kind, and truly invested in our mission, offering practical support including nutrition and lifestyle changes that empower our members to thrive. We're looking forward to growing our partnership to drive members toward building long term relationships with a primary care doctor and exploring preventive health screenings.

Charity Beall, Chief Financial Officer

Why HealthTap

Mission-focused on direct primary care principles

Unparalleled access, engagement, and outcomes

Dedicated patient support & client success teams

Driving quality, patient satisfaction, and ROI

Out-of-the box or custom implementation

Design and implementation tailored to your existing needs and workflows, with stand-up and go-live in <90 days

Highest quality & compliance

The first and only virtual primary care physician practice accredited by The Joint Commission

Let's talk about your business

Whether you're exploring or ready to move, we're here to discuss what partnership could look like.